How Customer Service ROI Drives Long-Term Customer Loyalty and Lifetime Value
Here’s a thought experiment: What if your next revenue breakthrough didn’t come from sales or marketing—but from your support team? Unorthodox? Maybe. But data says otherwise. In a landscape where competitors are one click away and loyalty is as fragile as a dropped iPhone, customer service ROI isn’t just a metric—it’s a long-term growth strategy. And if you’re still treating support like a cost sink? You’re not just missing out on loyalty—you’re leaving […]
How Customer Service ROI Drives Long-Term Customer Loyalty and Lifetime Value
Here’s a thought experiment: What if your next revenue breakthrough didn’t come from sales or marketing—but from your support team? Unorthodox? Maybe. But data says otherwise. In a landscape where competitors are one click away and loyalty is as fragile as a dropped iPhone, customer service ROI isn’t just a metric—it’s a long-term growth strategy. And if you’re still treating support like a cost sink? You’re not just missing out on loyalty—you’re leaving […]
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How Customer Service ROI Drives Long-Term Customer Loyalty and Lifetime Value
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